Calidesa
It is the name given to our quality process, in which a main principle is "Total quality is the commitment of everybody"

Quality Policy
It is the commitment of each and every employee at Grupo Idesa, to satisfy our clients requirements with well made products and services, at once and every moment, applying a continual improvement focus in all of its processes.

Customer Service
Grupo IDESA has a commitment with its customers, therefore our priority is to fulfill their needs and to work together to develop better products, more efficient processes and lowering costs, with a personal treatment and a quick response.

According to this Grupo IDESA ensures constant quality, availability and ontime delivery, offering a greater added value.

Quality System ISO-9000

Grupo IDESA and its productive and service companies, have a quality system (CALIDESA) ruled by the ISO-9000 international standard. These enterprises are certified by British Standards Institution (BSI), world leader organization in the registration of quality systems.

In 1998, BSI awarded the Register Certificate No. FM 40362 to Grupo IDESA and its filial companies for operating a Quality System in accordance with EN ISO-9002:1994 standard requirements. In November of 1999, Poliestireno y Derivados, S.A. de C.V. received the BSI certification number FM 52766, in accordance with EN ISO-9001:1994 standard requirements.

In 2003, BSI certifies the Quality Management System of Grupo IDESA and its filial companies, with the register number FM 40362, in accordance with EN ISO-9001:2000 standard requirements.

The companies and its certification scopes are shown below:

• Corporative Offices (Mexico City)
  • Grupo IDESA, S.A. de C.V.
  • Desarrollo Corporativo IDESA, S.A. de C.V.
  • Comercializadora RETER S.A. de C.V.
  Scope: Manufacturing and commercialization of secondary petrochemicals.

• Coatzacoalcos Industrial Unit
  • Industrias Derivadas del Etileno, S.A. de C.V.

Scope: Manufacturing and commercialization of secondary petrochemicals (ethylene oxide derivatives).

• Puebla Industrial Unit
  • Derivados Maleicos, S.A. de C.V.
  • Industrias Derivadas del Etileno, S.A. de C.V.
  • Síntesis Orgánicas, S.A. de C.V.

• Tlaxcala Industrial Unit
  • Síntesis Orgánicas, S.A. de C.V.
  • Poliestireno y Derivados, S.A. de C.V.
  Scope: For Síntesis Orgánicas, S.A. de C.V., manufacturing and commercialization of secondary petrochemicals (Phthalic anhydride) and for Poliestireno y Derivados, S.A. de C.V., design, manufacturing and commercialization of secondary petrochemicals, including polystyrene for general purpose, medium and high impact polystyrene and expansible polystyrene.